Return Policy
Last updated: 2023-05-24 08:56:37
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Returns of Factory Built Cabinets:
No returns/refunds/exchanges are available on factory built cabinetry. These issues are rare, especially if you triple check your measurements before ordering. Working with our designer can help!
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We will replace factory built cabinetry if damages occurred during shipping. To be eligible for a return, a claim form must be filled out and a return authorization must be requested within 45 days of the invoice date. All return requests will begin the reviewing process once a completed Claim Form has been submitted to our Customer Service team, at info@factory2ucabinets.com, or directly to your sales representative’s email.
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Returns of RTA (Ready-To-Assemble) Cabinets:
A 25% restocking fee will be charged for all non-assembled cabinets and accessories. All assembled cabinets are not subject to be retuned. Special order cabinets or accessories, or that have been modified by the Factory 2U Cabinet Company, are not eligible for return.
Once again, any RTA cabinets damaged during shipping will have to follow our Claim Form process for exchanges not resulting in a restocking fee.
All returns will be subject to review, inspection, and authorization by the Factory 2U Cabinet Company. Once your return has been approved, your sales representative will contact you to confirm your return has been accepted. You can select to have your payment held available credits on your account, have your items replaced, have the original order amount refunded via check, or refunded to the card that was originally charged. You will need to bring your return items to our location before any refunds or replacements will be issued.
If you choose the Refund option, once we receive your items, we will inspect be for accepting them back into our warehouse. If you opt to have the full amount refunded directly to the card originally charged, you may have 7-14 for the refund to reflect through your bank. If you choose to replace, we will create a chargeable replacement order for you first, and we will reimburse you the amount of the original order when we receive your return item. Return freight must be arranged by your own freight carrier. You will be responsible for paying your own shipping costs for returning your items. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
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Color Exchanges of RTA (Ready-To-Assemble) Cabinets:
Did you purchase all white cabinets for your kitchen remodel, but decided that you would like your island cabinets to be Signature Blue or Modern Slate? It happens, and we will work with you.
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1. Local Pickup - If you are local and driving to our warehouse, we will swap out these cabinets without a restocking fee.
2. Local Delivery - If you had cabinets delivered and require a 2nd delivery of cabinets, you will be charged an additional delivery fee and our drivers will bring back the original cabinets you purchased, as long as the boxes are unopened.
3. Nationwide Shipping - If cabinets were sent to you via LTL freight, you are required to pay the shipping costs to send the original cabinets back to our warehouse and boxes must remain unopened.
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We do not accept any returns after 45 days from the invoice date.
Crediting Account: A credit memo will be issued within the same day the return items have been received at our warehouse. This credit can be used to cover any future charge or order placed in our system and will not expire.
Check: A check will be written for the original order amount within 1 day of the return items received at our warehouse. This check can be picked up at our location or mailed to a designated address. Credit Card: The transaction made will be reversed through Wells Fargo Bank within the same day the returns items have been received at our warehouse. This reversal may take anywhere from 7-14 days to reflect on the account connected to the credit card originally charged.
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